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RISECOM integrated IT systems to support RMA service. 
Repair orders, repair status, end-user information, and testing results will be record and analysis.

Product life cycle planning 
- Commodity substitution programs
- Spare parts buffer planning
- Substitution parts qualification
- Components last buy management
- Warehouse and fulfillment
- Parts recycling

Repair capability 
- Upgrades, testing, inspection services
- System repair
- System advance exchange
- System refurbishment
- Component RMA
- Component repair, refurbishment, rework
- Component original vendor warranty redemption

Document/Training support
- Service manuals
- Customer service engineering repair training materials
- Channel repair training materials

Customer Support

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